Job Title: Remote Customer Support Specialist – Facebook Job Circular
Location: Remote (Work From Home)
Salary: Competitive + Benefits
Job Description:
Facebook is hiring a Customer Support Specialist to assist users with inquiries, troubleshoot issues, and ensure a seamless experience on the platform. This role requires strong communication skills, technical knowledge, and a customer-first approach.
Responsibilities:
- Respond to user inquiries via chat, email, or phone.
- Troubleshoot and resolve account-related or technical issues.
- Guide users on Facebook policies, security, and features.
- Escalate complex issues to the appropriate department.
- Maintain accurate records of customer interactions.
Requirements:
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong written and verbal communication skills.
- Basic knowledge of Facebook’s features and policies.
- Ability to work independently in a remote setting.
- Previous customer support experience is a plus.
Benefits:
Health, dental, and vision insurance.
Competitive salary with performance bonuses.
Flexible remote work schedule.
Paid training and career development opportunities.